Man with Van Gospel Oak Service Terms and Conditions
These Terms and Conditions set out the agreement between you as the customer and Man with Van Gospel Oak as the service provider for man and van, removal, transport and related services. By booking or using our services you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below.
Customer means the person, firm or company who requests, books or pays for the services.
We, us, our means Man with Van Gospel Oak, the provider of the man and van and removal services.
Services means any transport, removal, loading, unloading, packing, furniture moving, relocation or related services we agree to supply.
Goods means the items that you ask us to move, transport, handle or store.
Work Order or Booking means the confirmed details of the services you request, including date, time, addresses, number of operatives and vehicle size where applicable.
2. Scope of Services
We provide man and van and removal services for residential and commercial customers. This may include local moves, small and large item transport, student moves, office moves, furniture delivery and collection, and other similar services in and around the local area.
The exact scope of the services for each job will be confirmed at the time of booking and may include details such as number of movers, vehicle type, estimated duration, and any special handling requirements that you have notified to us and we have agreed to undertake.
3. Booking Process
3.1 A booking is made when you contact us with your requirements and we confirm availability, price, date and time for the services. Bookings can be provisional or confirmed.
3.2 We may request specific details before confirming a booking, including collection and delivery addresses, access information, floor levels, parking arrangements, list or description of items, and any items requiring special handling.
3.3 You are responsible for providing accurate and complete information. If the information you give is inaccurate or incomplete, we may adjust the price, change the schedule or refuse to undertake the work if it is unsafe or significantly different from what was agreed.
3.4 A booking is only confirmed once we have expressly accepted it and, where required, received any deposit or pre-payment specified at the time of booking.
3.5 We reserve the right to refuse or cancel any booking at our discretion, including where we reasonably believe that the job cannot be carried out safely or lawfully.
4. Prices and Quotations
4.1 Prices may be given as fixed quotations, hourly rates, minimum charges or a combination of these, depending on the nature of the work.
4.2 Any quotation is based on the information provided by you at the time of enquiry. If the actual work differs, we may adjust the final price accordingly.
4.3 Quotations may be subject to additional charges for waiting time, extended loading or unloading, additional stops, congestion, parking costs, tolls, or work carried out outside agreed hours.
4.4 Unless stated otherwise, all prices are expressed in pounds sterling and may be subject to applicable taxes or charges as required by law.
5. Payments and Charges
5.1 Payment terms will be confirmed at the time of booking. We may require a deposit to secure a booking, payment in advance, or payment upon completion of the services.
5.2 You agree to pay for the services in full in accordance with the agreed payment terms. Where payment is due on completion, it must be made immediately once the job is finished.
5.3 We accept the payment methods specified at the time of booking. You are responsible for ensuring that funds are available and that any payment method you use is valid and authorised.
5.4 If payment is not received when due, we may charge reasonable late payment fees and interest and may withhold further services or retain goods until payment is made in full where this is lawful.
5.5 Where services are charged by the hour, the minimum charge and any charging increments will be confirmed before the job begins. Time is normally charged from arrival at the agreed collection address until the work is completed at the final destination, including any agreed stops or delays not caused by us.
6. Cancellations and Amendments
6.1 If you wish to cancel or amend a booking, you must notify us as soon as possible.
6.2 We may apply cancellation charges depending on when you cancel.
a. If you cancel more than a specified minimum period before the scheduled start time, any deposit may be refunded or transferred, subject to our cancellation policy in place at the time of booking.
b. If you cancel within a shorter specified period before the scheduled start time, part or all of the agreed price or deposit may be retained as a cancellation fee.
6.3 If you are not present or not ready to proceed at the agreed time and place, this may be treated as a late cancellation and additional waiting time or cancellation fees may apply.
6.4 If you wish to change the date, time, address details or scope of work, we will attempt to accommodate this but cannot guarantee availability. Changes may result in revised pricing.
6.5 We may cancel or postpone a booking due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, accidents, illness, or events affecting safety or legality. In such cases, we will offer an alternative date or refund any payment made for services not yet provided, but we are not liable for indirect or consequential losses caused by such cancellation.
7. Customer Responsibilities
7.1 You are responsible for preparing your goods and premises for the move. This includes packing, dismantling and protecting items unless we have expressly agreed to provide these services.
7.2 You must ensure that access at both collection and delivery locations is safe, lawful and suitable for the vehicle and crew, including any necessary parking permissions or permits.
7.3 You must not ask us to transport items that are dangerous, illegal, perishable, live animals, or any items which we have informed you we cannot carry.
7.4 You are responsible for securing valuable, fragile or high-risk items. If you wish us to handle such items, you must inform us in advance so that appropriate arrangements can be considered.
7.5 You must be present or represented during loading and unloading to direct placement of items and to check that all goods are correctly loaded and unloaded.
8. Our Responsibilities
8.1 We will exercise reasonable care and skill in providing the services and handling your goods.
8.2 We will use vehicles and equipment suitable, in our opinion, for the size and nature of the job as notified by you.
8.3 We will make reasonable efforts to adhere to agreed arrival times but such times are estimates only and not guaranteed. Arrival times may be affected by traffic, weather, road closures or other factors beyond our control.
9. Liability for Loss or Damage
9.1 Our liability for loss of or damage to goods is limited to loss or damage caused by our negligence while the goods are in our care and control.
9.2 We are not liable for pre-existing damage, wear and tear, or damage arising from inherent defects or weakness in the goods, including but not limited to assembled flat-pack furniture, brittle or fragile items, and inadequately packed items where we have not provided packing.
9.3 We are not liable for any loss or damage resulting from your failure to properly secure items, adequately pack them, or provide accurate and complete information about the goods or access conditions.
9.4 We are not liable for consequential loss, loss of profits, loss of opportunity, or indirect losses of any kind arising from or in connection with the services, delay or failure to perform.
9.5 If we are found liable for loss or damage to goods, our liability will be limited to a reasonable repair or replacement cost, up to a maximum amount per job, unless otherwise agreed in writing.
9.6 You must report any apparent loss or damage to us as soon as reasonably possible and in any event within a reasonable time after the services are completed. We may inspect the alleged damage before any repairs are carried out.
10. Excluded Items
10.1 Unless specifically agreed in writing, we do not accept liability for the following items.
a. Jewellery, watches, precious metals, stones and similar valuables.
b. Cash, financial instruments, important documents or data.
c. Perishable items or items requiring special environmental conditions.
d. Hazardous materials, flammable, explosive, corrosive or toxic items.
10.2 You must not include such items with your goods unless we have expressly agreed to do so in advance.
11. Waste, Disposal and Regulations
11.1 We operate in accordance with relevant waste management and environmental regulations. We are not a general waste disposal company and will only remove waste or unwanted items where this has been agreed in advance and where it is lawful to do so.
11.2 If we agree to remove or dispose of items, they must be suitable for lawful disposal through licensed facilities. We reserve the right to refuse any items we reasonably believe cannot be disposed of safely or legally.
11.3 You are responsible for informing us if any items to be removed are classified as waste or require special handling or disposal arrangements.
11.4 Any charges for disposal, recycling or waste transfer will be confirmed and must be paid by you. This may include fees charged by disposal sites or transfer stations.
12. Parking, Access and Charges
12.1 You are responsible for arranging suitable parking and access at all locations, including any required permissions or permits. We are not responsible for fines or penalties arising from inadequate parking arrangements unless they are solely due to our actions.
12.2 Any parking fees, permits, tolls or congestion charges incurred in the course of the job will be added to the final bill unless agreed otherwise.
12.3 If access is restricted, unsafe, significantly further from entrances than described, or otherwise problematic, we may charge additional fees for the extra time and effort required, or we may refuse to continue if it is unsafe.
13. Delays and Events Beyond Our Control
13.1 While we aim to provide services in a timely manner, we are not liable for delays caused by events beyond our reasonable control, including but not limited to traffic congestion, accidents, breakdowns, extreme weather, road closures, public events or industrial action.
13.2 In such circumstances, we will make reasonable efforts to keep you informed and to complete the work as soon as is reasonably practicable.
14. Complaints and Disputes
14.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we can attempt to resolve it.
14.2 We will investigate any complaints reasonably and promptly. You agree to provide any information we reasonably need to assess the matter.
15. Data and Privacy
15.1 We may collect and use your personal information for the purposes of handling your enquiry, managing bookings, providing the services, taking payment and maintaining records as required by law.
15.2 We will take reasonable steps to keep your personal information secure and will not sell your data to third parties.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we both agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
17. General Provisions
17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.2 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
17.3 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall be taken as a waiver of that right or remedy.
17.4 These Terms and Conditions form the entire agreement between you and us in relation to the services and supersede any previous understanding or representation, unless expressly agreed in writing.
