Terms and Conditions for Man With Van Gospel Oak
These Terms and Conditions set out the basis on which Man With Van Gospel Oak provides removals, transport, collection, delivery, loading, unloading and related van-based services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service request. In these terms, references to we, us and our mean the service provider operating under the name Man With Van Gospel Oak, and references to you or the customer mean the person, business or organisation booking the service.
These conditions apply to all standard man and van services, including single-item transport, light removals, furniture movement, pallet movement, household collections, office item transport and similar work. They are designed to create a fair and clear agreement for both parties. If a separate written agreement has been issued, that agreement may supplement these terms, but unless stated otherwise, these terms will still apply.
Booking with Man With Van Gospel Oak may be made by telephone, email, online form or other accepted communication method. A booking is only confirmed once we have accepted the request and, where required, received any deposit or pre-authorisation. 
The customer is responsible for providing accurate information at the time of booking, including the collection and delivery details, item descriptions, access conditions, parking arrangements, property restrictions, floor levels, and any special handling requirements. If the information provided is incomplete or incorrect, we may revise the quote, change the schedule, or decline the job.
Where a quotation has been provided, it is usually based on the details supplied by the customer. A quotation may change if the scope of work, time required, item size, weight, access conditions or waiting time differs from the original description. Any quotation may also be affected by unexpected circumstances beyond our control, such as road closures, building access limitations or additional labour needs. If a revised price is necessary, we will aim to explain the reason clearly before continuing.
Booking process may involve a provisional reservation, followed by written or digital confirmation. The customer must check the confirmation carefully and notify us promptly of any errors. We do not accept responsibility for delays or failed service caused by incorrect addresses, missing contact details, unsuitable access, or the customer’s failure to be present when required. If the customer asks us to wait, rearrange a route or add tasks not originally agreed, additional charges may apply at our standard or quoted hourly rate, as appropriate.
Our services are subject to availability. Although we will take reasonable steps to honour the agreed time slot, collection or delivery times are estimates rather than guarantees unless expressly stated otherwise. Traffic, weather, vehicle issues, local restrictions, and delays caused by third parties may affect timing. If we are unable to attend due to circumstances beyond our control, we will contact the customer as soon as practicable to rearrange or, where suitable, to offer an alternative solution. We will not be liable for losses arising from delay except where required by law.
Payments and charges must be made in accordance with the quotation or invoice issued. Unless otherwise agreed in writing, payment is due on completion of the service and may be required in advance for some bookings. We may accept payment by bank transfer, card, cash or other approved method. If a deposit is requested, the booking may not be secured until it has been received. Any deposit may be used to cover administration costs, lost time or cancellation charges where applicable and where permitted by law.
All prices are stated in pounds sterling unless otherwise agreed. Quotes may be fixed-price or hourly, depending on the job. A fixed price usually covers the tasks specifically described in the booking; anything additional may incur extra charges. An hourly rate is charged for the time the vehicle and crew are engaged, including reasonable loading, unloading, waiting and travel between agreed locations if specified in advance. Where parking fees, tolls, congestion charges, permits or disposal charges apply, these may be added to the total if they are not already included in the quotation.
Late or failed payment may result in recovery action, interest, administration fees or suspension of future services, to the extent allowed by law. If payment is made by a third party, the customer remains responsible for ensuring that funds are received in full. We reserve the right to retain goods only where permitted by applicable law and only to the extent necessary to secure unpaid charges, though we will always seek to resolve payment issues reasonably and proportionately first.
Cancellations and changes must be requested as soon as possible. If you need to amend a booking, we will try to accommodate changes, but availability cannot be guaranteed. A change to the date, time, collection point, delivery point or job scope may be treated as a cancellation of the original booking and a new booking may be required. Any additional cost arising from a change in circumstances may be payable by the customer.
If the customer cancels with sufficient notice, we may at our discretion refund a deposit less any reasonable administration costs. If cancellation occurs after work has been scheduled, crew or vehicle costs have been incurred, or the slot can no longer reasonably be reallocated, a cancellation charge may apply. If the customer is not present at the agreed time, cannot provide access, refuses to proceed, or fails to have goods ready for loading, this may be treated as a late cancellation or a wasted journey, and charges may still apply.
We may cancel or suspend a booking if the customer breaches these terms, if the item description was materially inaccurate, if the service would be unsafe or unlawful to perform, or if circumstances beyond our control prevent us from proceeding. In such cases, we will aim to notify the customer promptly and, where appropriate, arrange an alternative date or refund any amount due after reasonable deductions. 
Where a booking is cancelled by us for reasons within our reasonable control and not due to customer fault, any prepaid amount for the cancelled portion will normally be refunded.
Liability and responsibility are important parts of these terms. We will use reasonable care and skill in carrying out the service. However, the customer remains responsible for ensuring that all items are properly packed, labelled, disassembled if required, and suitable for transport. Fragile, valuable, antique, electrical, glass, artwork, confidential or sentimental items should be declared at the time of booking so that appropriate handling can be considered. Unless we agree otherwise in writing, we do not accept responsibility for packing goods on behalf of the customer.
We will not be liable for loss or damage caused by hidden defects, pre-existing damage, inadequate packaging, overloading by the customer, insecure items, faulty assembly, or circumstances outside our control. Where items must be moved through tight access, upstairs, loft spaces or restricted areas, the customer should ensure that the route is safe and that items and property are protected. If the customer requests that goods be moved in a way that we consider unsafe, we may refuse the instruction or proceed only at the customer’s risk and subject to legal limits.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. To the fullest extent permitted by law, our total liability for any claim arising out of a booking will be limited to the amount paid for the relevant service, except where a different limit is required by statute. We are not responsible for indirect loss, loss of profit, loss of business, or consequential damage.
Waste regulations apply to any waste, unwanted items, rubbish, scrap or residual materials that may be collected as part of a service. The customer is responsible for declaring whether items are waste and for ensuring that any disposal request is lawful. We will only transport and dispose of waste in compliance with applicable UK waste legislation, environmental rules and duty-of-care requirements. We may request information about the source, type and quantity of waste before accepting a disposal-related booking.
The customer must not ask us to remove hazardous, toxic, explosive, medical, asbestos-containing or otherwise regulated waste unless we have explicitly agreed in advance and are legally able to do so. If prohibited or undeclared waste is presented, we may refuse collection, separate the items, return them, or end the service. Any additional cost, fine, penalty, delay or disposal charge arising from incorrect declarations may be passed to the customer where permitted by law. The customer must not conceal waste within general goods or normal household items.
Where items are intended for reuse, recycling or disposal, ownership transfers to us only if and when we have expressly accepted the items and the transfer is lawful. Until that point, the customer warrants that they have the right to instruct removal and that no third-party rights are breached. We may issue records, receipts or descriptions relating to waste handling where appropriate, but the customer remains responsible for keeping any records required by law for their own business or domestic obligations.
Customer obligations include ensuring that goods are available, accessible and ready at the agreed time; that parking or access permissions are in place where required; and that children, pets, building occupants and other persons are kept clear of operational areas. The customer must also ensure that any keys, codes or access instructions provided are accurate and that anyone acting on their behalf is authorised to do so. We may rely on instructions from the customer or an appointed representative unless we have reason to believe they are not authorised.
The customer is responsible for securing or backing up data stored on electronic items before transport, and for removing personal, confidential or sensitive materials unless expressly agreed otherwise. We are not obliged to inspect the contents of sealed boxes, although we may refuse to carry sealed containers where the contents are unsafe, unlawful or likely to cause damage. If a customer requests dismantling, reassembly, lifting assistance or special handling, this should be agreed in advance and may be subject to additional terms or charges.
Insurance and claims may be available in accordance with the cover we maintain, but any coverage is subject to policy terms, exclusions and claim procedures. The customer must notify us of any loss or damage as soon as reasonably practicable and in any event within a reasonable period after completion of the service. Failure to report an issue promptly may affect our ability to investigate. Where a claim is made, the customer must provide reasonable evidence, including photographs, item descriptions, proof of value and details of the alleged incident.
We may subcontract or use third parties to perform part or all of the service, but we remain responsible for the proper performance of the agreed work subject to these terms and any lawful limitations. Any third party engaged for access, parking, building entry, disposal or delivery is outside our control unless explicitly acting under our direct instruction. We may also rely on information provided by the customer, and we will not be liable for losses caused by misinformation, omission or failure to disclose material facts.
Force majeure means events outside our reasonable control, including severe weather, accident, illness, fire, industrial action, road closures, acts of government, power failure or disruption caused by third parties. If such an event affects a booking, we may delay, suspend, cancel or rearrange the service without liability for resulting losses, except where a remedy is required by law. We will attempt to communicate promptly and act fairly if alternative arrangements can be made.
These terms may be updated from time to time. The version in force at the date of your booking will apply unless a later version is agreed in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising any right under these terms shall operate as a waiver of that right. Any waiver must be made in writing to be effective.
Governing law and jurisdiction apply to all bookings and disputes arising from these terms. They shall be governed by the laws of England and Wales unless another UK jurisdiction is expressly required by law for the particular customer or transaction. The courts of the relevant jurisdiction shall have exclusive or primary authority to resolve disputes, subject to any mandatory consumer rights, alternative dispute resolution options or statutory protections that apply under UK law.
Nothing in these terms affects the customer’s statutory rights. If you are a consumer, you may have rights under the Consumer Rights Act 2015 and related legislation. If you are a business customer, different rights and obligations may apply depending on the circumstances and the exact service provided. These Terms and Conditions are intended to be practical and fair, and to reflect the way Man With Van Gospel Oak delivers straightforward transport and removal services in a lawful and professional manner.